I'm in Canada, and I also have my network Telus Mobility as an icon in the applications list. I think this is normal, as two of my previous phones also had an icon in the app list (Blackberry Bold and LG Optimus 3D) I also have the same question as you, I wonder if we can flash a different region firmware? If yes, how do we do it? I have the black 64GB from handtec and the product variant is 059J1V4 - RM-696 NDT AUSTRIA BLACK 64GB PS: I just encountered another reboot , it happened when I was swiping from task manger to the app list (I had about 10 apps opened at the time).