He paid into a crowdfunding site and then got stroppy when things went south. Fundamentally misunderstanding that crowdfunding is a risk and the project owner will try to do what they promised, but problems inevitably happen. He's now clutching onto one clause in the IGG terms and another misunderstanding of how software/product development happens in a (successfully) opportunistic attempt to get his money back by representing Jolla as maliciously negligent.
If I were the person at Amex dealing with his complaint I would have told him to get lost, but luckily for him, someone less technically-inclined processed his claim.
He got his cash back. Amex will somehow take money back from indiegogo who will somehow take it back from Jolla, causing problems for both indiegogo and Jolla.
He's probably blacklisted himself from ever using indiegogo again too given his backdoor money-retrieval, rather than waiting for the normal resolution almost everyone else is getting.

No, when I'm in the same (bad) boat as a load of other people, I don't try to get preferential treatment.

This bit? (look, I can cherry-pick too!)
Which is what they're doing. But you want your refund faster at the potential expense of everyone else. Good on you.

I think he's trying to suggest that I'm some kind of elitist metropolitan snob and felt the need to insult me back as I insulted him. Shots fired. 1-all.

Nah, tuck in. I'm having some chocolate and salted caramel small batch hand-popped artisan popcorn, because I'm from London of course.

You are right, but again — you are wrong.
Yes IGG is a crowdfunding site and you could not expect that final product will reach you. But then what make a difference between me or anyone opening some project, getting money and not getting the product to customer and ran away with money.
There are a lot of scams project there (ubuntu tablet from some lady was discussed here a lot — as an example). I think the big difference between actual project is intentions and communication. Jolla delayed product for more than a half year without explanation and no communication. They had difficulties multiple times and i think they had enough information to know that it might blow, but they decided to tell that everything is ok and keep promissing soon, till the balloon popped as it usually happens in those situations.
Moreover he tried to communicate with them regarding refund, which in most projects even if they successful is normal procedure if you changed your mind and he got no answer. I think sometimes it's "too late" and in this case it was "too late" for Jolla to announce refund, which is still only promises and even in this promise they not gonna refund all the money straight away.
Meanwhile he lost money and time, as well te value of those money is changin all the time and getting refund more than a year after(if getting at all) is not the best option for a lot of people, especially if it's month salary for most of them in most cases.
Jolla could easily communicate with him and clear the situation but they decided to push him away and he had nothing to do. It's his money and he wanted to get them back, so he fought for himself.
Like in most relationships the communication and mutual respect is very important key so succeed and to build trust and cooperation.

As of your example of what would you do if you would work in Amex — thanks god that you are not working there. This attitude is actually used in a lot of companies and thus the world currently in the situation that major companies screw the "little guy" over again and again. And you should understand that Jolla is not just some guy from street trying hard to get home made project and thus it's really different from another crowdfunding project.
There is no white and black here. Otherwise they could send you a brick and if you ask for money back - they would tell you that it's crowdfunding and you can't expect anything from it. So where is the line?

Anyway, good day and awesome weekend to you mate.

Dude said he was out as soon as he got his money. He's got it. Please just let him go in peace so we can be done with the tirade.

the ugly thing is...
everyone is right here in this fiasco..
or rather everyone is right to a point...
everyone most certainly is completely justified (to a degree) in their view / stance / approach to the situation.

Everyone is justified and right...
everyone that is..
except for Drekkie...

Oh man...
470 speculative pages ..
it ain't ending...
Not for a long time...
This thread seems to have taken up a life of it's own ...
I think I saw it the other day at my bank asking a rep. about stock options....

https://www.youtube.com/watch?v=zpv5kFMcq8I
Except

Yep, onwards and upwards. Sailfish is at a crossroads, let's help it succeed!

I would love to, let's hope they have something exciting for us all to buy at MWC! In a week and a half (aka soon)

I couldn't disagree with you more completely!

I'm not. :-)

After being underwhelmed by the phone there was no way I was being a crash test dummy for the tablet.

Me neither, riding above such a thing as a thing as fiasco. I got 999 problems but a tab ain't one.

Why not? It is fun to be a test dummy