A warning to all of us who want to buy or sell our Xperia X's
Received this from Jollacare:

Helder Oliveira Yesterday at 17:41
Hello there

I'm about to sell my Xperia X and i want to know what needs to be done so that the buyer can use the license i bought on his accout

What i need is that you transfer my Android Support to another account

Thanks

Helder Oliveira

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Jolla Care Today at 06:07
Hi,

Thank you for your message!

We cannot move your license to someone else. The license is per device and per user. Please check the FAQ on https://jolla.com/sailfishx/
Sincerely,
Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

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Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/.
Keeping your Sailfish device in good shape

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Helder Oliveira Today at 08:23
What about the phone gets lost or broken? Then can you move the license? If i want to upgrade to a new phone or in the future get a gemini PDA, will i have to buy another license? That is not acceptable in nowadays. Moving the license is simple and easy for you guys. You simply don't show any will to do it

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Jolla Care Today at 08:28
Hi,

Thanks for your message! Yes, there are always exceptions to the policy. If it is stolen or broken, you need to replace with a similar device, e.g. Xperia X -> Xperia X.

The license is per device, so you cannot transfer it later from e.g. Xperia X to Gemini PDA, unfortunately.
Sincerely,
Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com
Like us on Facebook @ https://www.facebook.com/jollaofficial
Follow on Twitter @ https://twitter.com/jollaHQ
Dive deeper into the Jolla world @ https://blog.jolla.com
Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/.
Keeping your Sailfish device in good shape

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Helder Oliveira Today at 08:37
What about:

"MartinK is offline MartinK
06-18-18 , 05:15 PM
Posts: 1,490 | Thanked: 7,131 times | Joined on Apr 2010 @ Czech Republic
Report This | #19
Originally Posted by pichlo View Post
That answer talks about moving your license to another phone. Your own. For when you want to sell the phone but keep the license.

It does not address the possibility of transferring your license to someone else. I do not know whether it is possible but have a feeling it might not be. Someone please correct me.
You can certainly transfer a Sailfish X license you own to someone elses Jolla account via Jolla support ticket (zendesk).

Did just that ~two weeks ago - transferred one of my licenses to a friend this way. The license was even used before on a phone (which now has a smashed screen). Everything went fine and the license was transferred within a few days."

http://talk.maemo.org/showthread.php?t=100217&page=2

And

"
acrux is offline acrux
02-21-18 , 10:27 AM
Posts: 228 | Thanked: 426 times | Joined on Jan 2011 @ Estonia
Report This | #1
So - decided to offer my Xperia X for sale:

F5121 Graphite Black; Sl 1302-3093 Rev 4 2G/3G/LTE
In original box with all included accessories (charger, cable etc).
No pictures needed as you can't differentiate it from a new one.

Bootloader is unlocked and Sailfish X installed.
Phone will be in a clean Sailfish "factory reset" state - you can set it up and tie to your Jolla account. According to a thread in together.jolla.com, it is possible to transfer a Sailfish X licence to your account then...
Bonus: 4GB uSD card with SailfishOS installation files and instructions."

http://talk.maemo.org/showthread.php?t=100217

Thanks

Will keep this updated

Update:
"
Jolla Care (Jolla Service and Support)

Sep 18, 10:45 EEST

Hi,

Thanks for your message!

As said earlier, we revised our license policy, and after the revision took place, it's no longer possible to transfer a license like the example below. Sorry for that!
Sincerely,
Jolla Customer Care"

UPDATE":

"Jolla Care Today at 09:00
Hi again,

This is what is written on https://jolla.com/sailfishx/ under FAQ:

9. Can I move my Sailfish X from my old Xperia X to a new device or do I need to purchase a new license?
The Sailfish X license you’ve bought is meant for one device model, i.e. if you upgrade your hardware to e.g. XA2 in the future you need to purchase a new license. However, if your Xperia X gets broken or is stolen and you want to transfer your license to another Xperia X device (F5121 or F5122) we will transfer it for you.

10. If I buy a used Xperia X device with Sailfish X already installed, can I use it with my own Jolla Account?
You can use the device with Sailfish OS, but without the licensed content. If you want to have the full experience you need to purchase a new license.

Have a nice week!
Sincerely,
Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com
Like us on Facebook @ https://www.facebook.com/jollaofficial
Follow on Twitter @ https://twitter.com/jollaHQ
Dive deeper into the Jolla world @ https://blog.jolla.com
Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/.
Keeping your Sailfish device in good shape

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Helder Oliveira Today at 09:46
Thanks to all the answers and now i understand but be aware that this is very bad for your (already negative) image to all your supporters."

UPDATE3:

"Helder Oliveira Today at 10:24
And what about EU regulations about software? Do you follow them correctly?
https://www.itassetmanagement.net/20...software-2016/
https://www.theregister.co.uk/2002/0...ws_copies_you/
https://eur-lex.europa.eu/LexUriServ...16:0022:EN:PDF
I believe you can change yous terms and conditions because Jolla will win more with that and it is something that is very easy to do

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Jolla Care Today at 11:07
Hi,

Thank you for your message and feedback! We will forward it to those involved.


Sincerely,
Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com
Like us on Facebook @ https://www.facebook.com/jollaofficial
Follow on Twitter @ https://twitter.com/jollaHQ
Dive deeper into the Jolla world @ https://blog.jolla.com
Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/.
Keeping your Sailfish device in good shape"