This "Jolla is a small company" excuse really has to stop. I worked for a much smaller company of just 18 and we always made sure to keep our infrastructure running and to reply to customers in a timely manner. Anything else is a sign of contempt.

Having said that, there are worse companies. I have had a ticket open with a certain budget airline (not the infamous Irish one, but similar) for two weeks now and all I have so far is also just an automatic email.