Just so you all know: I have promised in the past to elevate your concerns (and have when/where I could). I have been presented the opportunity to get those concerns into a very visible place... and took advantage of it.

Now, I did so at a very high level, ie, pointing out general shortcomings (such as with customer service) rather than harping on specifics that belong in, say, bugzilla. And while I can't guarantee any results, especially soon, I thought some of you would like to know the effort was being made and that your valid concerns are not merely dissipating into vapor.

I remain cautiously hopeful.