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Posts: 31 | Thanked: 91 times | Joined on Feb 2012 @ Greater Chicagoland area
#4
Ugh. I'm soooo sorry it took me so long to reply to this. Imaginaryenemy (IE), you were absolutely correct. What through me was my logic that I had an F5121 and replaced it with another F5121, so why would T-Mobile do this to me on one phone and not the other?

But after IE posted, combined with the text I received starting with "VVM", I determined IE had to be correct, so I called T-Mobile. That got me quickly escalated and that person was awesome. If I had a direct number to give you guys, I would. He went through a bunch of stuff and found that, indeed, my line now had VVM turned on. It turned out that two of the other lines of the four in our plan had it turned on, as well. I muted my mic and asked the family members with those lines and it turns out they have received these messages since we went from N9s to the SFOSX phones. They just never told me about it.

So the tech support guy had to do a bit more than just uncheck a box. He had to rebuild our voicemail boxes, then send a reset to the phone which would drop our call. He called me back and the problem was resolved. We tested with various voicemails and I've not received an errant message since he worked his magic.

Deprecated, since the VVM messages were coming from the same number that T-Mobile uses to send other notifications, I didn't want to block the number altogether. But yes, that solution would have worked, as well.

I still don't know why the fourth line, also an F5121 with SFOSX on it didn't get identified as a VVM phone, nor why my original one didn't. But whatever the case, it is something you can ask them to turn off for you.

Thanks for your help and sorry for the delayed response.
 

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