rm42, Patience is a virtue! Things like this make my skin crawl. You have multiple options but instead you have taken it upon yourself to open a complaint against on of the biggest computer manufacturers in America. Unfortunately I doubt your complaint will hold much water if any at all. Why not cancel your order, order it from somewhere else and get it tomorrow. I ordered mine from newegg last week and had it the next day. I am not sure what is stopping you from doing this other than the desire to order from Dell. So instead of wasting your time and starting a war with Dell that will more than likely lead to nothing, why not be proactive, cancel your order and order it somewhere else. Didn't mean to be redundant but sometimes people have to hear it twice for it to sink in.