Interesting, although this is old news. At least it was (I think) well understood even back then that the whole incompetence of their organization was thanks to large-scale mis-management.

This same mis-management was the reason why Harmattan took so long to develop, and also the reason why MeeGo as a whole was too late to the market as well.

In my opinion, the transition to Harmattan should have been a gradual change, and they should have been more committed to Maemo / MeeGo than they turned out to be.

• They should have phased out Symbian right after the N900 launch
• There should have been more Maemo 5 devices, including a "more mainstream" one without the keyboard
• Instead of being such a giant change, Harmattan should have come as a series of gradual, smaller upgrades
• Maemo 5 devices should have been upgradeable to Harmattan as well.
• Harmattan should have been released sooner and by the time it was fully developed Symbian should have been fully phased out.

At least, those are my 20 cents.