Hi there Had that problem on mine and it had hardware problem. Hope yours is fixable Try some of the ideas i read (on Android) https://forum.xda-developers.com/x-c...ck-20-t3854039 https://www.intellectsoft.net/blog/a...attery-status/ https://www.reddit.com/r/SonyXperia/..._20_for_my_z5/