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pichlo's Avatar
Posts: 6,445 | Thanked: 20,981 times | Joined on Sep 2012 @ UK
#9
Originally Posted by Halftux View Post
So it could be a sign of contempt which would be really bad, or it could be also a sign of not enough resources
That amounts to the same thing. I you do not have enough staff, then hire more. Or recruit staff from other departments to answer support calls in crisis (yes, I worked in a company that did that quite regularly).

Doing nothing and hiding behind a "small company" excuse means you do not consider those issues important enough. Not considering your customers important is the same as treating them with contempt.

Either that or...

a fail of properly running a business.
Amen!
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