Sort of wrong, yes.

It depends on the retailer, but for the most part they want to keep you as a customer.

I returned 3 flat screen monitors for dead pixels once. It took some argument but in the end I asked two questions.

What would you (the clerk, then manager) accept in my position? -and-

Pull up my purchase history and do a quick projection of the next few years of purchases... Do you want that money?

I find it COMPLETELY UNACCEPTABLE for ANY company to try to make me settle for clearly defective product.

The dead pixels are Nokia's problem first, and the OEM's second.

I understand proper QC could raise the price of the unit, but I think that is more honest and will pay off in the end for them.

They cannot afford to gamble customer satisfaction for pennies on the dollar (euro, pound, mark).

cAPS