Oh Noob- believe me I've had it up to here. Nokia say they can't do anything until Royal mail have dealt with the claims form, sent something to Nokia, they have sent it back, RM send me a form for me to confirm i never received it- I sign it, send it back, they get in touch with Nokia who send it to their insurance company who eventually cough up- and THEN they can release me a new device.

Just sent an email to Karl Borges- since he's already had one from me a few weeks ago- virtually begging him to find a way to send me a new handset but I'm guessing the answer won't be any different.