I have been making a HUGE stink over at dell and got this response today after I set today as a deadline.

Not really sure what "executive support services team" exactly means but this is it.

Adam,

I've received a response from our Executive Support Services Team and moving forward they will be addressing this issue. They will be getting in contact with you about this matter.

Victor Ignacio
Case Manager - Coach SMB Customer Care
1-800-289-3355 ext 6125096
Dell Inc. | Americas Customer Care
Victor_Ryan_Ignacio@dell.com