I want to moderate my own thread for a moment.

It's a natural consequence of polls like this to elicit venting. To an extent that's useful and in some cases an expected response to some poll questions.

But I don't want to veer too much into the "beating up Nokia" lane. We know there have been missteps. We know there have been gaps. The goal here is to move past them by gathering data, performing analysis and then contructing corrective action plans for the future.

So please keep the venting-style responses down to specific poll points or answers to my questions/comments (as GeneralAntilles did) and especially avoid too much crosstalk. So far the responses fit that criteria-- I just want to head off destructive tangents.

Thanks.