https://community.fxtec.com/topic/24...&comment=34883

Status update from Erik

Hi everyone,

A small update you for today. As some of you know our US shipment from the first batch has still not reached our US customers due to strict US customs regulations. According to the latest, the first US batch is being returned to our Hong Kong hub, but it's currently being queued in a customs office's sorting facility. We know the stock will arrive back, but by the time that happens, our next batches from the factory will be ready for shipping. Consequently, we will be bumping up the numbers of units in the next batches to accommodate for the customers designated from the first batch. EU and APAC customers have fully received the 1st batch, currently awaiting the next ones.

In terms of production, we know a batch of stock is leaving the factory sometime this week, but I don't have an official day for this yet. I expect that some of you will receive their stock assigned notice either late this week or sometime next week. But with this, it's important to note the time required to move stock between our 3 warehouses Hong Kong > Europe and the US at the same time.

To avoid the same customs issue, we will be choosing a different shipping method to comply with US customs regulations for our new batches. We understand this is very frustrating for both our US customers who were promised their device is coming with the first batch, and us for to having to ship the same batch twice and not meeting the promised US customers' expectations.

We are on track for general availability by Christmas, which of course means all pre-orders will be completed by then.

As always, thank you for your patience and support.

Erik