Hello.

Sorry to learn of this.

According to our records VAT was paid.

And, as this was a DDP = delivery duty paid shipment, which was clearly printed on the customs invoice, this request from them is simply wrong.

We kindly advise that you advise them of the above, i.e., that it is a DDP shipment. Furthermore, they should contact the sender for any missing/additional cost issues.


Sorry for the hassle. And, should you still require assistance in the matter, you may reopen the case by replying to this message.

Sincerely,
Jolla Customer Care