in the email, Jolla points to https://www.fedex.com/fedextrack/ and there is a tracking number below (2 letters, 9 digits and then 2 letters again). However this is all confusing:
- the message is all about FedEx (with DHL mentioned but apparently for accessories only)
- but the tracking number is associated with TNT - Express
- either FedEx or TNT does not recognize my tracking number (yet?)

anyway this seems approaching