We don't disagree on communications being a balancing act. I never claimed otherwise.

I simply think Jolla failed in that balancing act this time - by being more upfront and providing more actual information I believe they would have been able to weather this storm with less badwill.

I know you don't think Jolla's rep was hurt, but others disagree and feel there was something relatively easy (such as a few more tweets on the actual progress of shipping) they could have done about it.

And when you don't say something, that too will be torn apart.

It is a balancing act, finding the solution with the best overall results.

We are going in circles, the same aliases are cross-thanking each other depending on their "camp" and no further agreement seems to be acknowledged. Personally I think you guys are being a little harsh on not seeing anything more Jolla could have done, because in the end my suggestions are very mild (some more tweets?), but then again you probably think I'm harsh to expect more from Jolla.

I think Jolla dropped the ball on comms this time. I think Jolla would have been wise to be somewhat more open about the progress of the actual shipping process. I think they gut a little hurt in the process and I don't think tweeting more facts would have hurt them, but helped them instead.

You don't agree. That's fine.

Let's hope everyone gets their phones in short order.