[ALERT] Sailfish license can't be transfered!!!
 

A warning to all of us who want to buy or sell our Xperia X's
Received this from Jollacare:

Helder Oliveira Yesterday at 17:41
Hello there

I'm about to sell my Xperia X and i want to know what needs to be done so that the buyer can use the license i bought on his accout

What i need is that you transfer my Android Support to another account

Thanks

Helder Oliveira

Avatar
Jolla Care Today at 06:07
Hi,

Thank you for your message!

We cannot move your license to someone else. The license is per device and per user. Please check the FAQ on https://jolla.com/sailfishx/
Sincerely,
Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com
Like us on Facebook @ https://www.facebook.com/jollaofficial
Follow on Twitter @ https://twitter.com/jollaHQ
Dive deeper into the Jolla world @ https://blog.jolla.com
Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/.
Keeping your Sailfish device in good shape

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Helder Oliveira Today at 08:23
What about the phone gets lost or broken? Then can you move the license? If i want to upgrade to a new phone or in the future get a gemini PDA, will i have to buy another license? That is not acceptable in nowadays. Moving the license is simple and easy for you guys. You simply don't show any will to do it

Avatar
Jolla Care Today at 08:28
Hi,

Thanks for your message! Yes, there are always exceptions to the policy. If it is stolen or broken, you need to replace with a similar device, e.g. Xperia X -> Xperia X.

The license is per device, so you cannot transfer it later from e.g. Xperia X to Gemini PDA, unfortunately.
Sincerely,
Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com
Like us on Facebook @ https://www.facebook.com/jollaofficial
Follow on Twitter @ https://twitter.com/jollaHQ
Dive deeper into the Jolla world @ https://blog.jolla.com
Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/.
Keeping your Sailfish device in good shape

Avatar
Helder Oliveira Today at 08:37
What about:

"MartinK is offline MartinK
06-18-18 , 05:15 PM
Posts: 1,490 | Thanked: 7,131 times | Joined on Apr 2010 @ Czech Republic
Report This | #19
Originally Posted by pichlo View Post
That answer talks about moving your license to another phone. Your own. For when you want to sell the phone but keep the license.

It does not address the possibility of transferring your license to someone else. I do not know whether it is possible but have a feeling it might not be. Someone please correct me.
You can certainly transfer a Sailfish X license you own to someone elses Jolla account via Jolla support ticket (zendesk).

Did just that ~two weeks ago - transferred one of my licenses to a friend this way. The license was even used before on a phone (which now has a smashed screen). Everything went fine and the license was transferred within a few days."

http://talk.maemo.org/showthread.php?t=100217&page=2

And

"
acrux is offline acrux
02-21-18 , 10:27 AM
Posts: 228 | Thanked: 426 times | Joined on Jan 2011 @ Estonia
Report This | #1
So - decided to offer my Xperia X for sale:

F5121 Graphite Black; Sl 1302-3093 Rev 4 2G/3G/LTE
In original box with all included accessories (charger, cable etc).
No pictures needed as you can't differentiate it from a new one.

Bootloader is unlocked and Sailfish X installed.
Phone will be in a clean Sailfish "factory reset" state - you can set it up and tie to your Jolla account. According to a thread in together.jolla.com, it is possible to transfer a Sailfish X licence to your account then...
Bonus: 4GB uSD card with SailfishOS installation files and instructions."

http://talk.maemo.org/showthread.php?t=100217

Thanks

Will keep this updated

Update:
"
Jolla Care (Jolla Service and Support)

Sep 18, 10:45 EEST

Hi,

Thanks for your message!

As said earlier, we revised our license policy, and after the revision took place, it's no longer possible to transfer a license like the example below. Sorry for that!
Sincerely,
Jolla Customer Care"

UPDATE":

"Jolla Care Today at 09:00
Hi again,

This is what is written on https://jolla.com/sailfishx/ under FAQ:

9. Can I move my Sailfish X from my old Xperia X to a new device or do I need to purchase a new license?
The Sailfish X license you’ve bought is meant for one device model, i.e. if you upgrade your hardware to e.g. XA2 in the future you need to purchase a new license. However, if your Xperia X gets broken or is stolen and you want to transfer your license to another Xperia X device (F5121 or F5122) we will transfer it for you.

10. If I buy a used Xperia X device with Sailfish X already installed, can I use it with my own Jolla Account?
You can use the device with Sailfish OS, but without the licensed content. If you want to have the full experience you need to purchase a new license.

Have a nice week!
Sincerely,
Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com
Like us on Facebook @ https://www.facebook.com/jollaofficial
Follow on Twitter @ https://twitter.com/jollaHQ
Dive deeper into the Jolla world @ https://blog.jolla.com
Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/.
Keeping your Sailfish device in good shape

Avatar
Helder Oliveira Today at 09:46
Thanks to all the answers and now i understand but be aware that this is very bad for your (already negative) image to all your supporters."

UPDATE3:

"Helder Oliveira Today at 10:24
And what about EU regulations about software? Do you follow them correctly?
https://www.itassetmanagement.net/20...software-2016/
https://www.theregister.co.uk/2002/0...ws_copies_you/
https://eur-lex.europa.eu/LexUriServ...16:0022:EN:PDF
I believe you can change yous terms and conditions because Jolla will win more with that and it is something that is very easy to do

Avatar
Jolla Care Today at 11:07
Hi,

Thank you for your message and feedback! We will forward it to those involved.


Sincerely,
Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com
Like us on Facebook @ https://www.facebook.com/jollaofficial
Follow on Twitter @ https://twitter.com/jollaHQ
Dive deeper into the Jolla world @ https://blog.jolla.com
Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/.
Keeping your Sailfish device in good shape"

Re: Sailfish license can't be transfered!!!
 

Conflicting messages or wot?
If true, then it will make me very seriously consider buying any Sailfish license in future.

Re: Sailfish license can't be transfered!!!
 

Very conflicting but they clame to have revised their policys in order to avoid these conflicts. If i new this earlier i might have not achieved a license. I believe they will loose (many more) customers

Re: [ALERT] Sailfish license can't be transfered!!!
 

This certainly fits with Jolla’s ‘make it up as you go along’ policy .

But please remember they are only a start up company , we must give them time .

Re: [ALERT] Sailfish license can't be transfered!!!
 

Even more time? I think they're digging their own grave

Re: [ALERT] Sailfish license can't be transfered!!!
 

It is their OS and I'd imagine they can make up a license policy that suits them right.

As for myself, I think it is pretty fair; If you break your device X or sell it to someone else you can transfer your license to another identical device X. That's what you paid for, after all.

Many companies do not allow one to sell a license to someone else or transfer it to another device at all. Of course some do, but that's it; it is the company that decides what are the licensing options.

When I will at some point in the future get another device, of course I will purchase a new SFOS license for it, it's only 50 euros at the moment (and I hope it will not rise too high in the future!)

Re: [ALERT] Sailfish license can't be transfered!!!
 

They cannot make up a license policy that suits them right. That's what EU regulations are made for
If you get tired of Sailfish and want to sell it you should be able to do so. You paid for it
50€ may not be a high price for you but can be for many of us

Re: [ALERT] Sailfish license can't be transfered!!!
 

Hmm, OK; I was not aware that there is EU legislation that enforces a company to make licenses transferrable. Is that a recent addition? Can you point me to the relevant chapters?

If that is the case, then there is no need to argue; just point that out to Jolla and they will change the licensing policy. :)

Re: [ALERT] Sailfish license can't be transfered!!!
 

Any of these websites help?
https://www.theregister.co.uk/2002/0...ws_copies_you/
https://www.itassetmanagement.net/20...software-2016/
https://eur-lex.europa.eu/LexUriServ...16:0022:EN:PDF

Re: [ALERT] Sailfish license can't be transfered!!!
 

I am not denying them the right to set whatever policy suits them. Changing the policy after you bought the product is a bit naughty but, if the lawyers say it's OK, then it's OK.

On the other hand, I reserve my own right to consider buying anything from a company that does that :p

Re: [ALERT] Sailfish license can't be transfered!!!
 

That's exactly what i think. They changed the privacy policy just by adding a couple of lines to their terms without a warning or whatsoever. I already sent them those articles and i'm waiting for an answer. We are not asking for something impossible

Re: [ALERT] Sailfish license can't be transfered!!!
 

You mean, like when Apple decides to "discontinue" the Movie you purchased, and preventing you from ever playing it again ;)

Iam fine with the license being personal and not "upgradable" to a new device, as long as I can reinstall on a new, same device, if current breaks or gets stolen.

Re: [ALERT] Sailfish license can't be transfered!!!
 

The main reason i started this topic was to avoid bad surprises for those who are trying to sell or buy Xperias. As the title says it is a Alert ;)

Re: [ALERT] Sailfish license can't be transfered!!!
 

If you say so. I never bought anything from Apple, so I wouldn't know.. If they do that, then yes, it is exactly the same.

Re: [ALERT] Sailfish license can't be transfered!!!
 

That makes me wonder if Jolla is becoming just another money maker company :confused:

Re: [ALERT] Sailfish license can't be transfered!!!
 

Can you give example when you can transfer digital license from one account to another?

Re: [ALERT] Sailfish license can't be transfered!!!
 

According to Jolla itself they could move the license from one device/account to another but they changed their policy.
PS: The main reason i started this topic was to avoid bad surprises for those who are trying to sell or buy Xperias. As the title says it is a Alert ;)

Re: [ALERT] Sailfish license can't be transfered!!!
 

I mean it's not a surprise you can't move digital licences to different accounts, this is not new and i have no idea why Jolla should behave differently.

Re: [ALERT] Sailfish license can't be transfered!!!
 

Hi. Maybe I'm misunderstanding this but it appears that you can transfer Microsoft license to someone you sell computer to.

Re: [ALERT] Sailfish license can't be transfered!!!
 

But what if I wanted to transfer a Microsoft license to somebody else without the computer? Is that allowed?

Re: [ALERT] Sailfish license can't be transfered!!!
 

Yes that's legal. There is actually a company named UsedSoft, which is specialized in selling used Software. They went through different courts and they won every time. It's even legal to sell Licences from a volume licence contract.

But even if selling of used software is allowed. I'm not sure if a company can be forced to help you selling the software. And without the help of Jolla it is not possible to transfer the licence.

Re: [ALERT] Sailfish license can't be transfered!!!
 

That's being discussed on TJC, too, at the moment. AFAIK the court rulings are only vaild in cases in which the software hasnt been installed before ("surplus licenses").

Re: [ALERT] Sailfish license can't be transfered!!!
 

That is not what the OP was about. It was about selling Xperia X with the Sailfish license.

(Also, an interesting answer by Fellfrosch. Thanks!)

Re: [ALERT] Sailfish license can't be transfered!!!
 

At least a policy has been defined before there is a rush to transfer licenses before 12 month update support ends for Xperia X license and we find out how much (annual) renewal fee will be.

Re: [ALERT] Sailfish license can't be transfered!!!
 

I am not a lawyer, indeed, far from it, but I think the answer is yes. Check section b, about 6 lines down. Can be transfered to another computer that the seller does not own. But you must remove software from previous device.

I've also seen that software can be associated with the motherboard. So if you swap the motherboard out of your computer you have to buy a new license.

I guess if this buisness model works for Jolla, I can't fault them for that. Personally, I wish you could order the hardware (say, the xperia or what every device they can support) and software from Jolla and they install it for you so you just buy the finished product.

Re: [ALERT] Sailfish license can't be transfered!!!
 

Well the Companies name is UsedSoft, not NeverInstalledSoft :D;)
No it doesn't matter, if it was once installed. The only constraint is, that it is not allowed to install it on more than one device at once.

https://www.usedsoft.com/en/used-sof...gal-situation/

Re: [ALERT] Sailfish license can't be transfered!!!
 

Real question is... Who want M$ product with or without license?

Sorry, really bad day...

Re: [ALERT] Sailfish license can't be transfered!!!
 

the license has to be to imei-device not to personal-device, so jolla is wrongful.

Re: [ALERT] Sailfish license can't be transfered!!!
 

Mostly nobody that will post here.

Re: [ALERT] Sailfish license can't be transfered!!!
 

This is sarcasm, isn't it? :eek:

Re: [ALERT] Sailfish license can't be transfered!!!
 

;) it certainly is, drunken sarcasm is always the best /worst.