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-   -   Spare battery for Jolla (https://talk.maemo.org/showthread.php?t=92226)

nieldk 2014-08-14 16:37

Re: Spare battery for Jolla - no spare battery to buy
 
Quote:

Originally Posted by iggy (Post 1435740)
Hi,

I damaged my battery. I was just to supid to put the battery in a right way into the phone. The strip of plastic where the contacts are broke.

I tried to get a spare battery via Jolla Support.

They replied that It is not possible to buy one. I have to
send the phone now to Jolla via a "out of warranty repair" to get
a new battery :mad:

hope they will change this policy soon.

iggy...

gotta be kiddin' ?
how can they seriously expect anyone to even slightly accept that.
I dont think that company will survive the end of this year with their history of support

nieldk 2014-08-18 13:34

Re: Spare battery for Jolla
 
So, after a small conversation on twitter:
1. Jolla could sell spare batteries
2. They dont want to, to with-hold batteries for repairs
3 So, you will need to send in entire device, to have them confirm barrery is broken, and then you will pay for an out-of-warranty repair
4. Also, no spare batteries, only 'repairs' as in 3)

aegis 2014-08-18 13:55

Re: Spare battery for Jolla
 
Disappointing.

A spare battery would be really handy for me. I cycle tour occasionally and my Jolla is charged up via a hub 'dynamo' into a B+M USB-Werk. These generate 6v * 3W into a buffer battery at a reasonable cycling speed and then let it out in a controlled USB friendly way.

In practice, it means I can usually keep a Jolla charged with a days cycling including moderate GPS use. I end up with my Jolla fully charged by early afternoon on a day's ride so being able to swap out the fully charged battery and charge up a spare would be great.

Incidentally, a TOH that had a second battery and a non-USB power connector would be nice. Micro USB is too fragile a connector for use as a charging connector on a bike especially if it's soldered onto an expensive phone. A 'sacrificial' 2nd connector on a TOH would save expensive repair bills. Nokia style 2mm or 3.5mm jack would be good but USB 5v still.

nieldk 2014-08-18 13:58

Re: Spare battery for Jolla
 
Quote:

Originally Posted by aegis (Post 1436127)
Disappointing.

A spare battery would be really handy for me. I cycle tour occasionally and my Jolla is charged up via a hub 'dynamo' into a B+M USB-Werk. These generate 6v * 3W into a buffer battery at a reasonable cycling speed and then let it out in a controlled USB friendly way.

In practice, it means I can usually keep a Jolla charged with a days cycling including moderate GPS use. I end up with my Jolla fully charged by early afternoon on a day's ride so being able to swap out the fully charged battery and charge up a spare would be great.

Incidentally, a TOH that had a second battery and a non-USB power connector would be nice. Micro USB is too fragile a connector for use as a charging connector on a bike especially if it's soldered onto an expensive phone. A 'sacrificial' 2nd connector on a TOH would save expensive repair bills. Nokia style 2mm or 3.5mm jack would be good but USB 5v still.

Yes, this was the last drop for me.
Jolla have failed once again. A pitty, I believe in the device, and its potential, even being at a beta stage.

So, I am selling
http://talk.maemo.org/showthread.php...25#post1436125

jalyst 2014-08-18 14:32

Re: Spare battery for Jolla
 
Quote:

Originally Posted by nieldk (Post 1436124)
So, after a small conversation on twitter:
1. Jolla could sell spare batteries
2. They dont want to, to with-hold batteries for repairs
3 So, you will need to send in entire device, to have them confirm barrery is broken, and then you will pay for an out-of-warranty repair
4. Also, no spare batteries, only 'repairs' as in 3)

I do hope you've got all that 100% correct.
To me it's a bit unclear what you're saying (in it's entirety).
What epic #FAIL, so disappointed... :(

jalyst 2014-08-18 14:49

Re: Spare battery for Jolla
 
Quote:

Originally Posted by nieldk (Post 1436128)
Yes, this was the last drop for me.
Jolla have failed once again. A pitty, I believe in the device, and its potential, even being at a beta stage.

So, I am selling
http://talk.maemo.org/showthread.php...25#post1436125

Very sorry to hear that dude... :(

juiceme 2014-08-18 15:03

Re: Spare battery for Jolla
 
Quote:

Originally Posted by nieldk (Post 1436124)
1. Jolla could sell spare batteries
2. They dont want to, to with-hold batteries for repairs

Now this is pretty strange I admit. I'd like to order a spare battery, "just in case" even as my original battery is in good shape.

What's the real benefit on having a removable battery if there's no way to get replacements, huh?

Did they quote any real reason for this behaviour?

jalyst 2014-08-18 15:06

Re: Spare battery for Jolla
 
The other points he raised were also (somewhat) confounding to me.
As I understood them at least...

Quote:

Originally Posted by juiceme (Post 1436136)
Did they quote any real reason for this behaviour?

One I saw was supposedly due to EU regulations pertaining to the transportation batteries.
But he's had lengthier 1-1 chats with Stefano/Others about this...

juiceme 2014-08-18 15:30

Re: Spare battery for Jolla
 
Quote:

Originally Posted by jalyst (Post 1436137)
One I saw was supposedly due to EU regulations pertaining to the transportation batteries.
But he's had lengthier 1-1 chats with Stefano/Others about this...

The transportation requirements only concern private persons, there are different rules for companies.
There exist tens of companies that I know of, which you can mail-order either single li-ion cells or compound batteries meant for consumer devices...

Fellfrosch 2014-08-18 16:02

Re: Spare battery for Jolla
 
If they really just don't want to sell batteries. I'm completely confused.:eek::confused:
That would be a worst case scenario. That would mean Jolla have cheated us:mad:. I don't want to believe that:(. A replaceable battery is one of the essentials for me for EVERY battery driven device! If i can't get a spare battery that will be a deal breaker for any future Jolla products. To be honest if there will be no battery in the store in the next two or three month i will loose my belief in "be unlike".


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